You can reach us at hadosjewelry@gmail.com. Our team typically responds within 1–2 business days, Monday through Friday.

Yes — we ship worldwide.

To request a cancellation or change, contact us within 12 hours of placing your order. We process orders quickly, so changes can’t be guaranteed after this timeframe. Once received, items may be returned under our Returns Policy if eligible.

We accept Visa, MasterCard, American Express, Shop Pay, Apple Pay, Google Pay, PayPal, and additional secure methods displayed at checkout.

Orders are typically processed within 1–3 business days, Monday to Friday.
You’ll receive tracking details once the order ships.

Shipping time varies by location. Estimated delivery is within 2–4 weeks depending on destination. Shipping times may extend during high-demand periods.

Tracking information will be sent via email once your order has shipped. You can also track it via our Order Tracking Page

If your order hasn’t arrived within 30 days from shipping, you may be eligible for a full refund. Please contact us.

All prices are tax-free in AUD. Your local customs office may charge import taxes or duties upon delivery. These are the responsibility of the customer and are not covered by us.

To start a return, email us at hadosjewelry@gmail.com.
Returns are accepted within 30 days of delivery. Items must be unworn, unused, in original packaging, and include proof of purchase.

We cannot accept returns for:
– Customized or personalized products
– Items marked “final sale”
– Gift cards
– Items received more than 30 days ago
– Worn, used, or damaged items (unless due to our error)

Contact us within 48 hours of delivery with your order number and photos. We’ll fix the issue promptly.

Once your return is inspected and approved, refunds are issued to your original payment method within 10 business days.
If you haven’t seen a refund after 15 business days, contact us.